Remote support available
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FAQ - Your questions? We got answers!
How To Get Support
We make the overall process quite easy for you, simply call our Customer Care line on 02 8234 8857 to organise your Technical Expert.
How soon can I organise an appointment
Making our appointments flexible is what we think is best for our customers. We offer same day, next day, early and late appointments for your convenience.
We offer appointments 7 days per week.
Monday – Friday: 9AM – 7PM
Saturday – Sunday: 9AM – 7PM
Public Holidays: 9AM – 4PM
Which locations do you visit
In home & In business support includes all suburbs in the Sydney Metropolitan region.
Our Telephone & Remote service is available Australia Wide.
In Home In Business Support
We offer support at your physical location, whether this be your home, office or business location.
Telephone & Remote Support
We offer our Telephone and Remote Support service Australia wide, we can remotely log in to your device where necessary or guide you step by step verbally.
How much does the service cost
When you call through to our Customer Care line, we will discuss your specific requirements and provide you with the cost of that service.
There are no hidden fees or costs, we keep things fair, simple and upfront!
We pride ourselves in what we do, and Guarantee your satisfaction with the level of service we provide.
what our customers say
- Kelly’s Animal Communication
Soul Media Solutions do fantastic work and are always easy to deal with. My website is amazing and any technical issues are dealt with quickly.
- Dynamic Rehab Group
Soul Media Solutions goes above and beyond, they have assisted me with my Website Design, Marketing Collateral and ongoing Website Management and I can't fault them. Excellent service all the time!
- Organic Paradiso
Excellent service! Designed me a completely new website that my customers love. I also like how they offer Australian based telephone and e-Ticket support, they are quick to respond and are accurate in their resolution recommendations.